BOOKING THE TOUR

Your spot on the Ghost Walk must be pre-booked, so please be sure to use our online booking system under Book Now. Tours must be paid for at the time of booking via this website using our secure booking system. To ensure that the tour is taking place on the day itself you can call us at +31 (0)6 41691779.

At the time of booking we will ask you for a mobile phone number. This is simply in case we need to contact you to notify you of any changes to the tour. We will also use it to contact you should the tour be about to depart and you have not arrived. Other than for these reasons we will not contact you, nor will we pass your number on to third parties.

CANCELLATION POLICY

We reserve the right to cancel a tour should the guide be taken ill, when there is an insufficient number of participants or should circumstances arise that make the operation of a tour impossible.

If we cancel a tour we will offer you the choice of either switching to another date or of receiving a full refund of any monies you have paid to us.

Should you need to cancel a tour we are happy to either switch you to another tour or, providing you give us 24 hours notice we are happy to issue a full refund. For any cancellation within 24 hours of the starting time of the Ghost Walk no refund shall be given.

WEATHER CONDITIONS 

Our tours take place whatever the weather. So make sure everyone in your group comes prepared and is dressed according to the weather forecast. Bad weather does not constitute a valid reason for you cancelling a tour.

SAFETY

As a Ghost Walk participant you are responsible for your own personal safety at all times. We ask that you pay attention when crossing roads and that you do so with your own personal safety in mind. We also ask you to be aware of any dangers such as loose paving stones, staircases leading to basements and bicycles lying around. 

DISRUPTIVE BEHAVIOUR

We reserve the right to refuse participation in a tour to anyone who is under the influence of alcohol or drugs. We also ask that you do not bring alcohol to drink on the tour as the consumption of alcohol on the streets of Amsterdam is not allowed and carries a fine.

Anyone whose behaviour is disruptive or is spoiling the enjoyment of the Ghost Walk for other tour participants will be asked to leave the tour. No refunds will be given should this happen.

SHOULD YOU ARRIVE LATE

If you arrive late please be sure to call us at +31 (0)6 41691779 so that we can direct you to the Ghost Walk. We can do this for up to 15 minutes after the designated start time of a tour. However, if it is more than 15 minutes we cannot guarantee to still get you on the tour. In the event of you being late no refunds will be given.